Shipping policy
DOMESTIC SHIPPING RATES AND ESTIMATES (RESIDING INSIDE NORTH AMERICA)
Shipping charges for your order will be calculated and displayed at checkout.
This is only an estimate, for an accurate calculation based on the weight of your parcel and the specific address, please view your shipping rates before checking out.
| Shipping option | Estimated delivery time | Price |
| Standard | 1 to 7 business days | FREE |
EXPRESS RATES (RESIDING INSIDE NORTH AMERICA)
Express charges will fluctuate depending on the weight of your parcel, the location of your address, as-well as the shipping time you decide to choose.
Please view your express rate at your check out page.
INTERNATIONAL SHIPPING (ALL ADDRESSES RESIDING OUTSIDE OF NORTH AMERICA)
We offer international shipping to the following countries: WORLDWIDE!
POSTAL FEES DO NOT INCLUDE ANY CUSTOM, DUTY AND OR VAT TAXES.
NON RECEIVABLE ITEMS DUE TO UNPAID CUSTOM, DUTY AND OR VAT TAXES ARE NOT REFUNDABLE UPON ANY CIRCUMSTANCES.
Shipping charges for your order will be calculated and displayed at checkout.
**These are only estimates for shipping rates that will be applicable to your designated country.
EXPRESS RATES (RESIDING OUTSIDE NORTH AMERICA)
Express charges will fluctuate depending on the weight of your parcel, the location of your address, as-well as the shipping time you decide to choose.
Please view your express rate at your check out page.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Motivateclo is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@motivateclo.com with your name and order number, and we will look into it for you.
SHIPPING TO P.O. BOXES
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
REFUNDS, RETURNS, AND EXCHANGES
To be eligible for a return, your item must be in a damaged condition upon arrival. Our items are created on a made-to-order basis. They are custom made specifically for you. We do not accept returns for items that have no defective or damaged issues.
To start a return, you can contact us at motivateclothingofficial@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please refer to the section below to see if you are eligible for a return,
In the event that your order arrives damaged in any way, please contact us as soon as possible @motivateclo on instagram with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at @motivateclo on instagram.